TINGKAT KEPUASAAN PASIEN TERHADAP PELAYANAN KESEHATAN RAWAT INAP PADA KLINIK NATAMA KOTA TEBING TINGGI
Keywords:
Health services, Patient, Social.Abstract
Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity. Various social factors influence health conditions, such as individual behavior, social conditions, genetics and biology, health care, and the physical environment. This study aims to determine the level of patient satisfaction with inpatient services at the Natama clinic in the city of Cliff High. The study used a qualitative approach. This research was carried out at the Natama clinic in the city of Tegal Tinggi in July 2023. The main informants in this study were the Natama clinic staff and patients who were around the Natama clinic. From the results of the study, we can see that patients are quite satisfied with the services provided by health workers at the Natama clinic. However, the set completion time is not in accordance with operational standards because of the uncertain number of patients per day and the lack of serving staff. Good health services are not only given to the closest people but also given to people who really need them.
References
Ernawati, A. (2019). Analisis implementasi program penanggulangan gizi buruk pada anak balita di puskesmas Jakenan kabupaten Pati. Jurnal Litbang: Media Informasi Penelitian, Pengembangan Dan IPTEK, 15(1), 39-50.
Cynthia. Laura (2008). Handbook of Long-Term Care Administration and Policy. Boca raton : Taylor & Francis Group.
Vigoda, E. (2002). Public Administration An Interdisciplinary Critical Analysis. New York : Marcel Dekker AG.
Frank, Gerald, Mara (2007). Handbook of Public Policy Analysis Theory, Politics, and Methods, Boc Raton : Taylor & Francis Group.
Organisasi Kesehatan Dunia (1958). The First ten years of the World Health Organization. Jenewa: Organisasi Kesehatan Dunia. hlm. 459. ISBN 9241560142. "Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity".
Massie, R. G. (2009). Kebijakan Kesehatan: Proses, Implementasi, Analisis Dan Penelitian. Buletin Penelitian Sistem Kesehatan, 12(4), 409-417.
Azwar, Azrul. 1996. Pengantar Administrasi Kesehatan. Jakarta: Binasara Akpura.
Notoatmodjo, Sukidjo. 2007. Kesehatan Masyarakat “Ilmu dan Seni”. Jakarta:
Kompasiana. (2010). Pelayanan Publik Menurut UU No 25 Tahun 2009. (http://birokrasi.kompasiana.com/2010/06/01/pelayanan-publik.htm, diunduh 29 November 2012).
Aurelia, B. (2020, april 30). Ketenagakerjaan. Retrieved juli 11, 2023, from hukumonline.com:https://www.hukumonline.com/klinik/a/tenaga-medis-dan-tenaga-kesehatan-itu-berbeda-lt5eaa9a59e79a5/
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Jurnal Kesehatan

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.